Working with TBI Clients

Cancellation Policy

Refund Policy Customers will receive a full refund when they cancel their registration for a training 24-hours or more in advance of the training. There are no refunds when the cancellation is less that 24-hours in advance of the training. If there is a cancelation that occurs less than 24 hours ahead due to an emergency that can be verified, there will be no refund but the customer will be able to join the next regularly scheduled class only. If the customer misses the next regularly scheduled class, the customer must purchase the next class. Delivery Policy Customers receive emails with instructions for accessing the training they purchase once one time a day, beginning 3-days prior to their purchased training. Customers are responsible to ensure their contact information is correct in their user’s account. Life In Motion is not responsible for communication errors if the contact information in the customers user account is incorrect. Return Policy There are no returns. Cancellation Policy Customers must cancel their registration at least 24-hours prior to the training to receive a refund.

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